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Tue, 24 Mar 2020

COVID-19 Update

An important message to our customers

Dear all,

Trading during COVID 19 – Update: 13/05/20
 
We hope that you are all safe & well.
 
As we are currently operating with reduced staffing, we have taken the decision to reduce our business hours to the following:
 
Tuesday – Saturday 9:00am -5:30pm
 
We hope to return to our normal hours as circumstances allow.
 
Please note that our premises is open on an appointment-only basis: do not come to the shop unless you have a pre-booked appointment.
 
If contacting us by phone, please remember that we don’t have a full team working just now: if you are put through to voicemail please leave a message and we will get back to you as soon as we can. You can also contact us through Facebook or using the email addresses noted for each department below.
 
Please see the latest information on the status of each department within our dealership.
 
WORKSHOP
 
Two Wheels/Edinburgh Triumph has been performing service and repairs for key workers for several weeks now and continue to do so. We have recently increased the staffing of our workshop and are now able to offer service work for those needing their bikes for essential transport. We are currently operating a social-distancing, contact-free service for all customers which will be explained when you book. At this time we are unable to offer courtesy bikes. Please get in touch if you would like to make a booking. workshop@twowheels.co.uk
 
SALES
 
Our showrooms are currently closed to the public, but our sales department is very much open for business. We can arrange for you to buy a bike right now and provide contact-free delivery if required. If you want us to run some figures for a post-lockdown purchase we are here to help. There will most likely be a bottleneck in the motorcycle industry once lockdown rules are relaxed, so setting up your new bike deal early will put you at the front of the queue. sales@twowheels.co.uk
 
PARTS
 
We are selling parts on a mail order or click-and-collect basis. To place an order call or email us. Parts can either be posted to you or collected from the shop on a pre-paid basis. This includes oil and consumables that we normally have on the shelf. Please do not visit the shop on an ad-hoc basis: all purchases must be confirmed in advance. parts@twowheels.co.uk
 
TRAINING
 
As DVSA test centres are currently closed we unable to offer full licence training. The training school is currently closed, but if we have sufficient demand for CBTs we will reopen. Please register your interest at sales@twowheels.co.uk
 
CLOTHING
 
Our clothing department remains closed, but we are working behind the scenes to get our online store up and running. Watch this space….
 
Stay Safe
 
The team at Two Wheels & Edinburgh Triumph